I can’t log into my account!
Are you logging in to the correct course?
We offer a course in ‘Pre Filing Credit Counseling’ and ‘Post Filing Debtor Education’. You must select the appropriate icon first to get to the correct place to login.

Are you giving us the correct Social Security Number?
Be sure to use the SSN of the primary account holder (the first person to sign up with Credit Advisors). Also, do not use any dashes or spaces; just the nine numbers!

Are you using the correct password?
Be sure to enter your password exactly as you did when you set your account up, passwords are case sensitive!

My debit card will not work!
Are you entering the information in the right format?
Be sure to enter just the 16 digits of your account number, no spaces or dashes. Fill your expiration date in the following format: 00/00 with two digits for the month and two digits for the year.

Are you using a credit card?
Sorry, we only accept debit cards that are tied to a checking account.

Why do you need to know about my creditors?
Pre Filing clients will fill out a budget online that discusses their income, expenses and a listing of their creditors. We want to know all the debts that you and your spouse have, even if you are a single filer and even if they aren't going into the bankruptcy. This will give you a picture of your financial health on a monthly basis.

If you are still having trouble please call 1.800.625.7725 to speak to a counselor.